REPLACE A PERSON…..A REAL LIFE HUMAN-BEING.
Can technology be the relationship?
Can it walk with us through our challenges?
Can it give us that empathy, look us in the eyes, grant full attention, and sit next to us?
Can it know us?
Will it smile at us and extend a warm genuine handshake?
Do we want the known, friendly face or the “1-800 phone” customer experience?
Can we replace an entire experience with technology? The better question is, should we even try to? Or, should we incorporate the best of technology to facilitate our strong need for the human experience?
We can and should do both.
